FAQs

  • Individuals aged 18 years or older who:

    – Need supports to live independently in the community (such as PCA services or equipment)

    – Have a condition that impairs mobility or results in difficulty leaving the home

    – Live in Essex, Middlesex, Norfolk or Suffolk counties

    – Have Medicare insurance, Part A & B

    – ARE NOT in a managed care program such as One Care, Senior Care Organization (SCO), PACE or a Medicare Advantage Plan

    To learn more about your eligibility, please contact us at 866.FELTIN1 or 866.335.8461.

  • No. Feltin is an independent primary care practice not affiliated with any hospitals or healthcare networks. Receiving care from Feltin will not restrict where you can receive any of your other medical care.

  • No. Feltin is an independent non-profit primary care practice, not an insurance company, and is not affiliated with an insurance company. We are not part of a managed care organization. Receiving care from Feltin will not restrict where you can access any of your other medical care.

  • No, your PCA hours will not be affected by receiving care from Feltin Community Care. In fact, the Feltin team knows how critical the PCA program is for you and is working with MassHealth to have a greater voice in making sure you are getting the services you need.

  • There is not a care coordinator per se. Care coordination will be built into the work of each member of Feltin's team: communicating with each other and with external providers and vendors; connecting you to resources and supports; and troubleshooting any issues that arise related to your health.

  • Yes, we will use telephonic or in-person interpreter services for your preferred language. Some of our team members are bilingual as well.

  • Feltin would communicate with your inpatient team to advocate for your wishes and share the team’s knowledge of your medical history and treatment to help improve your care.

  • There is always a Nurse Practitioner or a MD on-call who can be reached by phone; that person will review your symptoms and put the appropriate plan in motion. Because the team specializes in complex medical care needs, we strive to address many issues over the phone or with an urgent home visit without requiring you to go to the ER.

  • You will be connected with a core team consisting of a care navigator, a nurse practitioner, and a physician. The process starts with a home visit where an evaluation is completed and your needs, challenges and goals are discussed. You, supported by your family and caregivers, are in the center of the team and take an active part in decisions affecting your care. Home visits will continue on a regular basis, at a frequency decided by you and your team, including urgent home visits, if needed. You will also have access to the team by phone, including 24/7 on call for urgent medical needs.